whiterabbit610
January 08, 2021
"We recently purchased a KitchenAid…"
We recently purchased a KitchenAid Dishwasher and had it installed. Two "techs" arrived deliver and install, I knew I was in trouble when one tried to pull out the old dishwasher (using the door) without loosening the legs, yep, he pulled the door off the hinges. Next, the tech over tightened the water valve causing a leak. Between the two, they had 1 tool - pliers. Had to schedule a plumber/tech to come out who actually knew what he was doing and he brought tools, he replaced the broken valve, removed the old dishwasher and professionally installed the new one.
KrinWarren
January 06, 2021
"Confused Reviews?"
Im not sure wether these people are talking about the same home depot, but I live in west windsor and the majority of the employees don't really seem care about customers, except some. I'm pretty sure the one that served me was the employee called Ghania or something. She made a good example of an employee. So the experience isnt bad as long as you have the right people.
Suzanne
December 03, 2020
"Appreciation for great customer service"
This is the second online order we have placed but this time we called and spoke to a wonderful customer service rep named Tracy. The first order went smoothly without question but this time we needed some assistance and Tracy provided that and she even did the up sell which we appreciate because it’s things we may not have considered. During these times, we all need as much positivity as possible.
MinnieKelly
September 04, 2020
"Window installation"
First it took several weeks before, home depot contact me to schedule appointment for free window consultation. Then, when they finally contact me. The woman tells me that it would be inconvenient to meet after 230pm because of travel time. Well since that is inconvenient cancel it don't worry about a paying customer.
redfish400
September 04, 2020
"Customer care and service #1"
Home Depot stood behind me, the customer, in dealing with an acceptable product. They took the door back without hesitation and complete full refund. They do not know how happy they made us. We can't thank them enough. Scott at Roseville store you are top notch!
blackmouse179
March 29, 2020
"Excellent customer service in mansfield, tx"
Went into the mansfield location needing to get some items to secure my home (locks) and draw handles. Rhonda readily assisted and left me feeling like I could install the draw handles by myself. She walked me through everything I needed to know. I bought the drill and handles, and everything looks amazing! Thank you Rhonda for being so awesome!
ArnoldOwens
February 25, 2020
"Good Place"
I will always find good deals here at Home Depot. Basically most of what i usually need is under one roof. Getting help and getting my questions answered is normally a breeze although sometimes I run into the opposite but luckily this is rare.
GenesisMendoza
February 08, 2020
"Excellent customer service in mansfield, tx"
Went into the mansfield location needing to get some items to secure my home (locks) and draw handles. Rhonda readily assisted and left me feeling like I could install the draw handles by myself. She walked me through everything I needed to know. I bought the drill and handles, and everything looks amazing! Thank you Rhonda for being so awesome!
sadfish743
January 06, 2020
"Good Place"
I will always find good deals here at Home Depot. Basically most of what i usually need is under one roof. Getting help and getting my questions answered is normally a breeze although sometimes I run into the opposite but luckily this is rare.
beautifulmouse828
January 02, 2020
"Great Customer Service!"
I want to thank Ms. Lamyra Simmons and Tim Herber, both with the HD at 11260 West Broad Street, Glen Allen, VA 23060 store, who worked hard for me last week during my purchase of 3 new appliances for my home. Ms. Simmons even stayed beyond her "going home" time to assist me, since at the time of my arrival at the store, there wasn't a replacement for her. From there, Mr. Herber came from flooring to assist Ms. Simmons, and he continued to provide the excellent customer service Ms. Simmons had shown me. Thanks to both, good customer service is invaluable!
smallfrog687
December 23, 2019
"Great place"
Great place to buy items for home improvement. The employees in our local store are very polite and helpful. The price are reasonable and affordable